Terms and Conditions
TERMS OF AGREEMENT: Payments must be made in the form of a Check, MasterCard, Visa, American Express or Discover, credit card convenience fees apply. At the time of booking one-half (1/2) of the total reservation amount will be applied to your credit card subject to the terms of your Rental Agreement. The remaining balance is due 45-days prior to check-in. Payment-In-Full is due at time of booking for all reservations made within 60-days of check-in. If paying by check, a credit card is required to hold the reservation and a check must arrive at Suncastle Properties office no more than (7) days after the rental agreement is signed.
CANCELLATION POLICY: Reservations become binding upon receipt of the initial rental payment required at the time of booking. If the reservation is canceled prior to 30 days before check-in you will receive a full refund minus the booking fee and associated taxes. Cancellations made between 30 days and 14 days before check-in will receive a 50% refund minus the booking fee and associated taxes. Bookings cancelled less than 14 days before check-in are not eligible for a refund.
Cancellation of third-party bookings: Reservations made on third-party booking sites (such as Airbnb, Booking or VRBO) may be subject to that channel's terms and conditions if they differ from Suncastle Properties. Please check the site where you originally booked your trip. Be aware, third-party reservations must be cancelled on the site where the reservation originated.
Extended Stays: For monthly and multi-month reservations, cancellations received 45 days before check-in will receive a refund, less a $500 cancellation fee and the associated booking fee and taxes. Reservations cancelled less than 45 days of check-in forfeit the full amount of the booking.
Trip Cancellation/Interruption Insurance is strongly recommended and available through Suncastle Properties, CSA Travel Protection and other 3rd party vendors to cover most circumstances that would result in cancellation or interruption of your trip. No rate adjustment or refunds, in part or in full, will be issued due to inclement weather, including hurricane evacuations.
All cancellations must be made by telephone, Certified Mail, or email.
AVAILABILITY: Due to any unforeseen circumstance or condition which results in your reserved unit being unavailable, Suncastle Properties reserves the right to substitute a comparable property. If a comparable accommodation is not available, then guests may choose from available properties at the current rates or receive a full refund.
CHECK IN & CHECK OUT: Check-in time is 4:00 p.m. Check-out time is 10:00 a.m. Please don't pressure out staff to allow you to go to the property before your check-in time. We need adequate time to have the property properly cleaned and inspected or in the case of Check Out, we need to prepare for the next guest. We will try to accommodate early Check-in or late Check-out requests, but they are not guaranteed.
DAMAGE AND UNAUTHORIZED USE: Guests are responsible for any property damage over and above normal wear and tear, property theft and unauthorized use of the property during the contract period. Please report any damage at Check-In or immediately upon occurrence. Our inspectors walk through each unit after Check-Out to ensure that the property is left in good order. Suncastle Properties requires Accidental Damage Protection ($70 non-refundable) which will cover accidental damage to the property up to $3,000, excluding damage or flea infestation caused by pets (see Pets:). Accidental damage is defined as unintentional damage from unforeseen accidents; it does not include loss or damage resulting from intentional acts, gross negligence, willful and wanton conduct, or damage or loss caused by a pet or other animal brought onto the premises by the leaseholder, the leaseholder's family, or invited guests.
Intentional damage and all damage in excess of the deposit limits will be charged to the Credit Card used to secure your reservation. Additional charges not covered by the Accidental Damage Protection include, but are not limited to, exceeding occupancy limits, unauthorized phone charges and smoking inside the property. Neither the property owner nor Suncastle Properties are responsible for the loss, theft or damage to Guest's personal property.
If damage occurs during your stay, be sure to call the office right away so we can address it.
KEYS & GARAGE DOOR OPENERS: All keys and garage door openers picked up from our office MUST be returned to the office at the end of your stay. Should you need to leave before or after hours, we have a drop box is located along the right side of the front door. Failure to return keys and openers will result in replacement charges begin applied to your credit card (fees range from $75.00 to $300).
LOCKOUT: Guests who lock themselves out of their unit during regular Suncastle Properties business hours, may pick up a key from our office at no charge. After normal business hours, a $150 charge will be assessed for a Suncastle Properties agent will provide guest access.
VEHICLES: A copy of Guest’s Vehicle Information and Names of each Licensed Driver must be on file at Suncastle Properties to ensure a vehicle access pass is issued prior to arrival. Note: Recreational vehicles, boats, or motorcycles are not allowed in most Sawgrass neighborhoods.
SMOKING: No Smoking of any kind is permitted inside any residence. If evidence of smoking in the unit is detected, a $750 fee for Ozonation will be charged and the Guest will be deemed in breach of the rental agreement and will be subject to eviction from the premises and forfeiture of all monies paid.
MAINTENANCE & REPAIRS: Please report all maintenance issues to our office immediately so we can take care of it for you. Call our after-hours emergency telephone number to report major appliance, plumbing or air conditioning problems. For non-emergency issues, contact the office during normal business hours. With reasonable notice, authorized agents, employees or contractors may enter the premises for purposes connected with the repair, care or maintenance of the rental unit. The guest is not authorized to call any other person or vendor to perform repairs or maintenance at the property. In doing so, the guest is wholly responsible for all monies owed for the work performed. We will do our best to have any malfunction repaired quickly, so please notify the office of mechanical failures as they occur; however, no discounts or refunds will be given for equipment or appliance failure.
PETS: Pets are welcome at pet friendly properties only upon written approval of Suncastle Properties. If a pet is approved, Guest will pay a non-refundable pet fee of $50 per day up to a maximum cost of $350 per stay for an approved pet. Failure to disclose that an animal has been in the property, whether the animal is the responsibility of the renter or their guest, will result in a $500 fine, assessment of costs for damage, if any, and immediate termination of the Rental Agreement. Damage or Flea infestation caused by pets and “failure to disclose” penalties are not covered by the Accidental Damage Waiver. Any damages to the property caused by the animal(s) will be charged to the securing credit card on file.
HOUSEKEEPING: Suncastle Properties will be responsible for all departure cleanings and inspections, No Exceptions. Upon check-in, please call our office immediately if the unit is not cleaned to your satisfaction. Our housekeeping department will correct the problem in a timely and professional manner. Housekeeping problems will not be addressed at check-out or after you return home.
MOVING FURNITURE: Guests are asked to return all furnishings back to their original place prior to check-out. Any furniture that needs to be moved back to its original place upon your departure will result in a labor fee of $100 for each furniture item moved.
SHOWINGS: Occasionally, the unit you are renting may be shown by an Agent for future occupancy. We will contact you prior to the showing, in most cases up to a 24-hour notice. Failure to allow such showings will put the resident guest in violation of this agreement.
GARBAGE: Garbage must be placed in plastic bags, tied securely, placed in the garbage receptacle in the service court or dumpster. Please see specific details regarding garbage and recycling collection requirements for your property.
THE STATE OF FLORIDA REQUIRES DISCLOSURE OF THE STATEMENT BELOW PRIOR TO TAKING PROCESSION OF A RENTAL PROPERTY.
RADON GAS: Radon is a naturally occurring radioactive gas that, when it has accumulated in a structure in sufficient quantities, may present health risks to people who are exposed to it over time. Levels of radon, which exceed federal and state guidelines, have been found in buildings in Florida.
LEAD PAINT: Every tenant should be advised that any real estate property to which a residential dwelling was built prior to 1978 is notified that such property may present exposure to lead based paint that may place young children at risk of developing lead poisoning.
AGENCY DISCLOSURE: A1A Coastal Ventures, LLC. d/b/a Suncastle Properties of Ponte Vedra Beach is the owner’s agent.
NOTICE: As a renter of the premises, the undersigned certifies that they were provided with a copy of the foregoing notifications at the time of or prior to the execution of the rental agreement or lease.
