Why Partner with Suncastle Properties?


Around the Clock: We manage vacation rentals and traditional rental homes 24/7 – we respond quickly and professionally to all inquiries, vacationing guests, tenants and homeowners. Also, we respond to emergencies immediately, 24 hours a day. We provide all guests with our after-hours emergency number and local police and fire numbers, and we post important information in all vacation homes.

Guest Services: From reservation inquiries to secure, online booking; from check-in to repair calls; from concierge services to housekeeping and inspections; Suncastle Properties takes care of guests and your properties 24 hours a day.

Marketing: Who knows better how to market your vacation home than a professional manager? We live here, we participate in our communities, and we are part of tourism efforts. Local events and seasonal opportunities are promoted to guests year-round. We maintain and market to an established customer base of thousands of guests who often return year after year as repeat customers.

Internet Marketing: We know marketing and Search Engine Optimization. Our newly updated website is attractive and easy to use. We know how to help guests easily find your property online when they are planning a vacation in the area. We manage email marketing to past guests, social media marketing, listing sites and a variety of other internet marketing strategies that will lead browsers to our website and encourage guests to book our properties.

Promotion: Print, internet, email blasts, Facebook, pre-arrival and post-vacation emails, guest surveys, low-season promotions and "sales"…the Suncastle Properties marketing team are hospitality experts who promote the area and your property!

Consumer Confidence: Professionally managed properties eliminates fraud. Guests book with the confidence of knowing the home they rented on-line will be available when they arrive. As a member of the Vacation Rental Managers Association (VRMA) Suncastle Properties is committed to quality hospitality, professionalism and industry excellence.

Money: As professionals, we maximize the return on your investment property, earning you money when you aren't using it. Professional marketing & excellent guest services earn guests' loyalty and repeat visits.

Records: We keep the records – from revenues, repair expenses, lodging taxes, 1099's to regulatory compliance – you'll receive professional, monthly accounting of what is happening at your property. We offer online owner access so information is available anytime, from any computer. Homeowners can review account information, rentals and revenues, make owner reservations and more.

Communication: We let you know what's happening – from property repairs and marketing initiatives to local issues and industry standards. We know the vacation rental industry and we'll keep you informed.

Security: As professional property managers, we are the constant "eyes and ears" for your property. Instead of sitting empty, vacation homes are lived in, checked and maintained continuously. We meet your guests; and we're available if a problem arises.

Accountability: As your property manager, we are primarily accountable to you, the property owner. All guests are required to sign a detailed rental agreement and review the rental policies. We rent to families or adult groups over the age of 25, and we do not rent to proms, parties, reunions, etc. We do everything we can to protect your home and your investment.

Reservations Made Easy: In person, over the phone or online; whether paying by check or credit card Suncastle Properties makes it easy for guests to book your property in a secure environment. Rental & refund policies are clear and professional.

Housekeeping & Inspections: We employ trained, skilled housekeepers who keep your vacation rental home cleaned to industry standards. Inspectors are in your property before and after every guest, ensuring consistency and quality and making sure that everything is in order.

Maintenance: We make sure all properties are in great shape at all times, safe, clean and in good repair. We offer professional in-house maintenance services 7-days a week with timely responses to maintenance problems as well as immediate response in the event of an after-hours emergency. We use reliable vendors who are qualified to handle virtually every situation, at fair prices. We offer guests damage insurance & security deposit options cover against accidental breakage.

Additional Services: Travel insurance, additional housekeeping services, concierge services and much more. Suncastle Properties offers guests everything they need for a great vacation.

Property Improvement Services: We offer property improvement services – consultations and detailed plans for improvements designed to meet market demands and increase revenues.

Local connections: We maintain relationships with local officials and agencies – from the St. Augustine, Ponte Vedra & The Beaches Visitors and Convention Bureau to the police, City Councils and the Chamber of Commerce. We are constantly making sure our homeowners and guests are top of mind in our community.

Good neighbors: We maintain connections to property owners associations and your neighbors; we keep guests informed about subdivision rules as well as local laws. We patrol our properties in order to enforce policies that do not allow overcrowding of your home, house parties, and parking violations.

Local Advocacy: Suncastle Properties keeps homeowners' best interests in mind at all times. We advocate for clean, attractive beaches, and we participate in local civic organizations: The Chamber of Commerce, the Planning Commission and other local & tourism related organizations. We sponsor and volunteer for local events and initiatives that have a positive impact on tourism and our community.

Industry Participation: Suncastle Properties is committed to industry professionalism and excellence and is a member of VRMA (Vacation Rental Managers Association).

Complete real estate services: Suncastle Properties has a team of real estate professionals led by Lori Neighbors, broker and Sue Ann Ogden, associate broker in addition to 2 outstanding realtors to help our many homeowners and guests with any real estate transaction.

Let Suncastle Properties be your Property Management Partner on the First Coast.

Contact us for more information or setup a consultation today at [email protected] or by phone at (904) 285-5585.